Shipping & Returns

Shipping:

We Ship to Australia only, items shipped are GST inclusive. We offer free shipping on all orders over $50 (excludes instruments). 

We offer $20 flat rate shipping on all violin and violas.

We offer $80 flat rate shipping on cello and basses. These bulky items may incur a fragile items shipping and handling fee. Should there be an addition fee required, will will contact you promptly. Orders may be cancelled at that point. 

If unsure, please contact us for a quote for all cello and bass shipping prior to placing order. 

Depending on area of country that you are in, and delivery service you choose, expect delivery 1-7 days. Some luthier setup instruments may result in further delays

Possible dispatch, supply problems or unexpected demand may potentially result in stock being unavailable. Should there be a delay in dispatching your order we will contact you promptly.

Returns:

We offer a 7 day satisfaction period as of the day the item is received

If returning a product, it must be in new condition and with its original packaging.

Sheet music, books, opened CD’s, fitted strings and sale items will not be refunded if you simply change your mind or make a wrong decision. All other items including instruments, bows, cases, unopened strings and accessories may be returned for a full return or exchanged within 30 days.

If returning a product, it must be in new condition and with its original packaging. You may choose between a refund, exchange where goods are faulty, have been wrongly described, are different from the sample shown to you or do not do what they are supposed to.

Delivery and packaging charges are not refundable unless as a result of our error or faulty goods.